Scope of Role:
Assist CSM/CSO to manage the branch’s operations and counter transactions on daily bases, which include: operations and compliance management; the maintenance of the highest service quality to customers; cross-sell, referral and other business target achievement.
? Assist SBM/RBM to achieve business objective at the respective branch.
? Drive or support cost optimization initiatives to achieve cost saving target.
? Ensure the services to both internal and external customers are maintained at a consistently highest level and within mandated quality standards at all times.
? Consistently promote and ensure the following key service KPI or initiatives meet banks’ requirement:
- Average Branch NPS
- Customer satisfaction score
- 8 minutes service pledge achieving rate
- Individual CASA opening TAT < 20 min
- Customer’s complaint ratio
? Handle the transactions and provide services according to the laid down procedures and standard of service.
? Assist line manager to achieve cross-sell targets and finish personal referral target.
? Learn, understand, enforce and strictly adhere to risk, compliance and mis-selling regulations, requirements, local regulatory requirement, policies and procedures in day-to-day responsibilities ensure all internal and external reports to be submitted on time.
? With monitoring of processing flow and system behaviors, assist CSM/CSO to maximize the usage on resources, minimize the operational loss and ensure potential risks are covered by appropriate control procedures as well as its implementation during processing.
? Assist CSM/CSO to ensure the rectification actions identified from all kinds of KCSA/QA/Spot Check being fully followed and completed at branch.
? Assist CSM/CSO to pass the internal and external auditing. No repeated/significant audit findings.
? Back up Cashier/Chief Teller/MO-CSR/SA if necessary.
? Ensure 100% completion of all kinds of e-learning and mandatory trainings etc.
? Actively participate in various training programs arranged by the bank and keep self-training on bank products.
? Develop multi-skills to handle different types of customer’s enquiries..
Anti Money Laundering Prevention
? Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer, line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
? A university degree with 1-2 years, related banking experience are preferred.
? Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
? A team player who shows initiative and assertiveness
? Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
? Good command of both spoken and written English and Mandarin.
Please send your resume to: email@example.com , with the position and location in subject.
To apply, visit standardchartered.com/careers